Is it really worth complaining when goods or services are not satisfactory? According to a new report from the consumer magazine Which?, it certainly is. As they point out, the old saying “if you don’t ask, you don’t get” is true for many situations, but particularly so when it comes to compensation.

Mark Oakley from Norfolk wanted to buy a recordable DVD player. At the local branch of Argos, a shop which sells electrical goods, they told him that they didn’t have the one he wanted in stock, but that they were expecting a delivery soon. However, when he went back, it still hadn’t arrived. He returned twice more over the following weeks but each time they told him to come back in a week. He started phoning and trying to reserve the machine instead. But after several weeks of phoning unsuccessfully, Mr. Oakley lost patience and wrote to the managing director of Argos. Four days later someone called him and said his DVD recorder was waiting for him and that he could collect 10 recordable DVD discs to compensate for his wasted time.

OXENDEN, Clive; LATHAM-KOENIG, Christina. Making a complaint – is it worth it? New English File. Oxford University Press, 2014, p. 86. Adaptado.

Sobre o artigo da revista Which? Pode-se inferir que, em caso de compensação por insatisfação do cliente, muitas vezes é necessário