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3907603 Ano: 2025
Disciplina: Inglês (Língua Inglesa)
Banca: QUADRIX
Orgão: CORE-SP
Provas:
        Since the 1950s, researchers, inventors and entrepreneurs have been fascinated by the idea of Artificial Intelligence (AI) to replicate human behaviour and thinking into technology. Over time AI has evolved to mimic human behaviour in information technology (IT) with key milestones like machine learning, natural language processing and understanding, generative AI and orchestrating decision making and now the latest advancement: agentic AI.
        Today, AI is not just a technology but a critical part of modern IT strategies. AI in the IT industry has been a transformative force, automating tasks, analysing vast amounts of data and improving operational processes. By using AI for ITSM, organisations can adapt to a changing technology landscape and complex digital environments and keep their IT infrastructure future proof.
        AI has come a long way from theory to software to recent innovations like machine learning (ML). ML is about developing AI algorithms and models that help systems learn and make decisions based on patterns and relationships in data. Instead of programming each decision manually, systems can make decisions on their own based on large amounts of data. Continuous learning on data allows systems to get better over time. At the next level is natural language processing (NLP), a branch of machine learning that’s about interpreting human language and generating intelligent and contextual responses. By using ML algorithms on language, machines can do things like response generation, speech recognition, language translation and more. NLP is the foundation for modern day chatbots that can understand user intent and generate responses to user requests.
         AI is revolutionizing ITSM by introducing innovative solutions such as an AI service desk that enhances IT operations. With automated ticket triaging, routing, deflection, and process automation, organizations can streamline tasks that IT agents encounter daily.
        By providing agents with agent assist capabilities and an AI Copilot, organizations can reduce redundant and repetitive service tasks and improve productivity, thereby minimizing the need for human intervention in these repetitive tasks. With AIOps, organizations can also stay ahead of potential incidents and outages with proactive detection and remediation, as well as automated incident management.
        AI also plays a big role in software development and testing. It helps quality assurance teams by generating test cases and predicting defects. This means they can catch and fix bugs much earlier which prevents bigger issues down the line. When it comes to data center security, computer vision is a powerful tool. It allows systems to analyze images and videos to monitor infrastructure and spot anything unusual. Additionally, machine learning models can analyze network traffic in real time to detect cyber threats and fraud and allow teams to respond quickly and protect their systems.
Internet:<aisera.com>  (adapted).
In the period “Over time AI has evolved to mimic human behaviour in information technology (IT) with key milestones like machine learning,” the word “milestones” could be replaced, without affecting meaning, by
 

Provas

Questão presente nas seguintes provas
3907602 Ano: 2025
Disciplina: Inglês (Língua Inglesa)
Banca: QUADRIX
Orgão: CORE-SP
Provas:
        Since the 1950s, researchers, inventors and entrepreneurs have been fascinated by the idea of Artificial Intelligence (AI) to replicate human behaviour and thinking into technology. Over time AI has evolved to mimic human behaviour in information technology (IT) with key milestones like machine learning, natural language processing and understanding, generative AI and orchestrating decision making and now the latest advancement: agentic AI.
        Today, AI is not just a technology but a critical part of modern IT strategies. AI in the IT industry has been a transformative force, automating tasks, analysing vast amounts of data and improving operational processes. By using AI for ITSM, organisations can adapt to a changing technology landscape and complex digital environments and keep their IT infrastructure future proof.
        AI has come a long way from theory to software to recent innovations like machine learning (ML). ML is about developing AI algorithms and models that help systems learn and make decisions based on patterns and relationships in data. Instead of programming each decision manually, systems can make decisions on their own based on large amounts of data. Continuous learning on data allows systems to get better over time. At the next level is natural language processing (NLP), a branch of machine learning that’s about interpreting human language and generating intelligent and contextual responses. By using ML algorithms on language, machines can do things like response generation, speech recognition, language translation and more. NLP is the foundation for modern day chatbots that can understand user intent and generate responses to user requests.
         AI is revolutionizing ITSM by introducing innovative solutions such as an AI service desk that enhances IT operations. With automated ticket triaging, routing, deflection, and process automation, organizations can streamline tasks that IT agents encounter daily.
        By providing agents with agent assist capabilities and an AI Copilot, organizations can reduce redundant and repetitive service tasks and improve productivity, thereby minimizing the need for human intervention in these repetitive tasks. With AIOps, organizations can also stay ahead of potential incidents and outages with proactive detection and remediation, as well as automated incident management.
        AI also plays a big role in software development and testing. It helps quality assurance teams by generating test cases and predicting defects. This means they can catch and fix bugs much earlier which prevents bigger issues down the line. When it comes to data center security, computer vision is a powerful tool. It allows systems to analyze images and videos to monitor infrastructure and spot anything unusual. Additionally, machine learning models can analyze network traffic in real time to detect cyber threats and fraud and allow teams to respond quickly and protect their systems.
Internet:<aisera.com>  (adapted).
In the text, Natural Language Processing is a branch of Machine Learning that can be summarized as
 

Provas

Questão presente nas seguintes provas
3907601 Ano: 2025
Disciplina: Inglês (Língua Inglesa)
Banca: QUADRIX
Orgão: CORE-SP
Provas:
        Since the 1950s, researchers, inventors and entrepreneurs have been fascinated by the idea of Artificial Intelligence (AI) to replicate human behaviour and thinking into technology. Over time AI has evolved to mimic human behaviour in information technology (IT) with key milestones like machine learning, natural language processing and understanding, generative AI and orchestrating decision making and now the latest advancement: agentic AI.
        Today, AI is not just a technology but a critical part of modern IT strategies. AI in the IT industry has been a transformative force, automating tasks, analysing vast amounts of data and improving operational processes. By using AI for ITSM, organisations can adapt to a changing technology landscape and complex digital environments and keep their IT infrastructure future proof.
        AI has come a long way from theory to software to recent innovations like machine learning (ML). ML is about developing AI algorithms and models that help systems learn and make decisions based on patterns and relationships in data. Instead of programming each decision manually, systems can make decisions on their own based on large amounts of data. Continuous learning on data allows systems to get better over time. At the next level is natural language processing (NLP), a branch of machine learning that’s about interpreting human language and generating intelligent and contextual responses. By using ML algorithms on language, machines can do things like response generation, speech recognition, language translation and more. NLP is the foundation for modern day chatbots that can understand user intent and generate responses to user requests.
         AI is revolutionizing ITSM by introducing innovative solutions such as an AI service desk that enhances IT operations. With automated ticket triaging, routing, deflection, and process automation, organizations can streamline tasks that IT agents encounter daily.
        By providing agents with agent assist capabilities and an AI Copilot, organizations can reduce redundant and repetitive service tasks and improve productivity, thereby minimizing the need for human intervention in these repetitive tasks. With AIOps, organizations can also stay ahead of potential incidents and outages with proactive detection and remediation, as well as automated incident management.
        AI also plays a big role in software development and testing. It helps quality assurance teams by generating test cases and predicting defects. This means they can catch and fix bugs much earlier which prevents bigger issues down the line. When it comes to data center security, computer vision is a powerful tool. It allows systems to analyze images and videos to monitor infrastructure and spot anything unusual. Additionally, machine learning models can analyze network traffic in real time to detect cyber threats and fraud and allow teams to respond quickly and protect their systems.
Internet:<aisera.com>  (adapted).
According to the text, Artificial Intelligence in IT is helping multiple organizations due to its
 

Provas

Questão presente nas seguintes provas

A British Airways Pilot Was Sucked Out of An Airplane

Natalie Musumenci


Enunciado 4778423-1


(Available at: https://www.businessinsider.com/british-airways-pilot-sucked-out-plane-mid-flight-survived2024-1 – text specially adapted for this test).

*Windscreen panel: it is the glass window at the front of the plane through which the pilots look.

*Cockpit: the front part of the plane where the pilot sits.

(Available at: www.collinsdictionary.com).

Which of the alternatives below presents a superlative structure like in “one of the most astonishing in the history of aviation”?
 

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Questão presente nas seguintes provas

A British Airways Pilot Was Sucked Out of An Airplane

Natalie Musumenci


Enunciado 4778422-1


(Available at: https://www.businessinsider.com/british-airways-pilot-sucked-out-plane-mid-flight-survived2024-1 – text specially adapted for this test).

*Windscreen panel: it is the glass window at the front of the plane through which the pilots look.

*Cockpit: the front part of the plane where the pilot sits.

(Available at: www.collinsdictionary.com).

The sentence “Co-pilot Alistair Atcheson probably would have been sucked out of the plane too if he hadn’t been still wearing his safety harness from take-off.” is an example of the third conditional. Which of the alternatives below best describes the use of the third conditional?
 

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Questão presente nas seguintes provas

A British Airways Pilot Was Sucked Out of An Airplane

Natalie Musumenci


Enunciado 4778421-1


(Available at: https://www.businessinsider.com/british-airways-pilot-sucked-out-plane-mid-flight-survived2024-1 – text specially adapted for this test).

*Windscreen panel: it is the glass window at the front of the plane through which the pilots look.

*Cockpit: the front part of the plane where the pilot sits.

(Available at: www.collinsdictionary.com).

The use of the highlighted expression “against all odds” (l. 32) means the pilot’s survival after the accident was:
 

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Questão presente nas seguintes provas

A British Airways Pilot Was Sucked Out of An Airplane

Natalie Musumenci


Enunciado 4778420-1


(Available at: https://www.businessinsider.com/british-airways-pilot-sucked-out-plane-mid-flight-survived2024-1 – text specially adapted for this test).

*Windscreen panel: it is the glass window at the front of the plane through which the pilots look.

*Cockpit: the front part of the plane where the pilot sits.

(Available at: www.collinsdictionary.com).

Which of the questions below is NOT answered by the article?
 

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Questão presente nas seguintes provas

A British Airways Pilot Was Sucked Out of An Airplane

Natalie Musumenci


Enunciado 4778419-1


(Available at: https://www.businessinsider.com/british-airways-pilot-sucked-out-plane-mid-flight-survived2024-1 – text specially adapted for this test).

*Windscreen panel: it is the glass window at the front of the plane through which the pilots look.

*Cockpit: the front part of the plane where the pilot sits.

(Available at: www.collinsdictionary.com).

Analyze the statements below about the pilot:

I. He has few memories of being outside the airplane.
II. Tim Lancaster sustained nearly fatal injuries.
III. He retired immediately after the accident.

Which ones are correct?
 

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Questão presente nas seguintes provas

A British Airways Pilot Was Sucked Out of An Airplane

Natalie Musumenci


Enunciado 4778418-1


(Available at: https://www.businessinsider.com/british-airways-pilot-sucked-out-plane-mid-flight-survived2024-1 – text specially adapted for this test).

*Windscreen panel: it is the glass window at the front of the plane through which the pilots look.

*Cockpit: the front part of the plane where the pilot sits.

(Available at: www.collinsdictionary.com).

According to the text, analyze the statements below and mark T, if true, or F, if false.

( ) Tim Lancaster was wearing a seatbelt.
( ) They had been flying for 20 minutes when the accident happened.
( ) The pilot was forced out of the aircraft because of the sudden decompression of the cockpit.
( ) The flight attendant who held the pilot said the pilot felt much heavier due to the pressure.

The correct order of filling in the parentheses, from top to bottom, is:
 

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Questão presente nas seguintes provas

A British Airways Pilot Was Sucked Out of An Airplane

Natalie Musumenci


Enunciado 4778417-1


(Available at: https://www.businessinsider.com/british-airways-pilot-sucked-out-plane-mid-flight-survived2024-1 – text specially adapted for this test).

*Windscreen panel: it is the glass window at the front of the plane through which the pilots look.

*Cockpit: the front part of the plane where the pilot sits.

(Available at: www.collinsdictionary.com).

What happened to pilot Tim Lancaster during British Airways Flight 5390?
 

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Questão presente nas seguintes provas