Questão 638429

638429 Ano: 2012
Disciplina: TI - Gestão e Governança de TI
Banca: FCC
Orgão: TCE-AM

Provas:

Os 5 ciclos de vida do ITIL V3 são:

Service Level Management, Capacity Management, Availability Management, Service Continuity Management e Financial Management for IT Services.

Business Perspective, Service Strategy, Service Design, Service Delivery e Service Support.

Service Desk, Incident Management, Problem Management, Change Management e Configuration Management.

Business Perspective, Planning to Implement Service Management, Security Management, Application Management e ICT Infrastructure Management.

Service Strategy, Service Design, Service Transition, Service Operations e Continual Service Improvement.

Questão presente nas seguintes provas

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