Foram encontradas 50 questões.
Existem atitudes que não devem ser praticadas
devido aos problemas e às consequências que podem
ocasionar para a empresa. O funcionário que atua
diretamente com as pessoas, além de ter uma postura
profissional, deve conhecer os produtos e serviços da
empresa em que trabalha; caso contrário, não conseguirá
atender seu cliente e atingir os objetivos organizacionais.
ASSOCIATES, Performance Research. Atendimento nota 10. Rio de Janeiro: Sextante, 2008, com adaptações.
Sobre como atender às expectativas e às necessidades de um cliente, construindo com ele uma relação de confiança, assinale a alternativa correta.
Provas
Tras elaborar y analizar el programa, después de
haber llevado a cabo el levantamiento y una vez realizado
cualquier estudio inicial necesario, una de las fases más
importantes y exigentes para el diseñador es el proceso de
creación. Desgraciadamente, éste es uno de los elementos
menos estudiado.
La fase creativa suele dividirse en tres etapas. La
primera consiste en decidirse por un concepto de diseño.
Requiere una mente completamente abierta y capacidad para
ejercitar un pensamiento completamente lateral, es decir,
multidireccional y renovador de las percepciones. A algunas
personas les ayuda hacer ejercicios al aire libre; a otros, beber
un vaso de vino y escuchar las notas de una música clásica.
La inspiración puede proceder de distintas fuentes. Un
proyecto puede basarse en una palabra clave tomada del
primer encuentro con el cliente, en una asociación de
palabras o la combinación de ideas imaginativas, colores y
texturas interesantes. El gusto, el olfato y la vista tienen un
papel muy importante en el desarrollo del concepto de
diseño.
Una vez que se ha optado por un concepto, éste debe
ser posteriormente analizado detallado y evaluado.
Finalmente puede desarrollarse mediante imágenes que
proporcionan parámetros de trabajo al diseñador, o mediante
la formalización en un panel de conceptos de diseño que se
muestra al cliente en la presentación
Provas
Urban Gentrification
For much of the 20th century, cities around the world
lost population due to suburbanization. Crime rates, pollution
and poor public schools drove middle class and affluent
people away from city centers to comfortable and bigger
suburban homes. Nowadays, cities like Tallinn, in Estonia,
New York City and London, among others, have been
showing an inverse trend: urban gentrification. It seems to be
a bounce-back from urban decline. Many city centers in the
Western world are better managed, cleaner, have a reliable
public-transport system and lower crime rates than a few
decades ago. For instance, New York City’s murder rate went
from 2,200 per year in 1990 to 414 last year, according to
figures published by The Economist. Not only do social
changes, but also economics plays a part in favoring cities
over suburbs. While many cities depended on factories and
railways some time ago, today’s fastest-growing industries
are finance, technology and business services, which help
revive urban economies. In this kind of business it is good to
have competitors, firms and clients closely packed together.
One of the drawbacks of urban gentrification is that it inflates
rents in urban areas where housing used to be affordable,
flooding wealthier people and money into neighborhoods and
forcing old inhabitants out of them.
Adapted from: What is driving urban gentrification? The Economist. September 16th, 2013. Available at: http://www.economist.com/blogs/economist-explains/2013/09/economist-explains-5/print. Accessed on: november 1st, 20
Provas
Tras elaborar y analizar el programa, después de
haber llevado a cabo el levantamiento y una vez realizado
cualquier estudio inicial necesario, una de las fases más
importantes y exigentes para el diseñador es el proceso de
creación. Desgraciadamente, éste es uno de los elementos
menos estudiado.
La fase creativa suele dividirse en tres etapas. La
primera consiste en decidirse por un concepto de diseño.
Requiere una mente completamente abierta y capacidad para
ejercitar un pensamiento completamente lateral, es decir,
multidireccional y renovador de las percepciones. A algunas
personas les ayuda hacer ejercicios al aire libre; a otros, beber
un vaso de vino y escuchar las notas de una música clásica.
La inspiración puede proceder de distintas fuentes. Un
proyecto puede basarse en una palabra clave tomada del
primer encuentro con el cliente, en una asociación de
palabras o la combinación de ideas imaginativas, colores y
texturas interesantes. El gusto, el olfato y la vista tienen un
papel muy importante en el desarrollo del concepto de
diseño.
Una vez que se ha optado por un concepto, éste debe
ser posteriormente analizado detallado y evaluado.
Finalmente puede desarrollarse mediante imágenes que
proporcionan parámetros de trabajo al diseñador, o mediante
la formalización en un panel de conceptos de diseño que se
muestra al cliente en la presentación
Provas
Tras elaborar y analizar el programa, después de
haber llevado a cabo el levantamiento y una vez realizado
cualquier estudio inicial necesario, una de las fases más
importantes y exigentes para el diseñador es el proceso de
creación. Desgraciadamente, éste es uno de los elementos
menos estudiado.
La fase creativa suele dividirse en tres etapas. La
primera consiste en decidirse por un concepto de diseño.
Requiere una mente completamente abierta y capacidad para
ejercitar un pensamiento completamente lateral, es decir,
multidireccional y renovador de las percepciones. A algunas
personas les ayuda hacer ejercicios al aire libre; a otros, beber
un vaso de vino y escuchar las notas de una música clásica.
La inspiración puede proceder de distintas fuentes. Un
proyecto puede basarse en una palabra clave tomada del
primer encuentro con el cliente, en una asociación de
palabras o la combinación de ideas imaginativas, colores y
texturas interesantes. El gusto, el olfato y la vista tienen un
papel muy importante en el desarrollo del concepto de
diseño.
Una vez que se ha optado por un concepto, éste debe
ser posteriormente analizado detallado y evaluado.
Finalmente puede desarrollarse mediante imágenes que
proporcionan parámetros de trabajo al diseñador, o mediante
la formalización en un panel de conceptos de diseño que se
muestra al cliente en la presentación
Provas
Urban Gentrification
For much of the 20th century, cities around the world
lost population due to suburbanization. Crime rates, pollution
and poor public schools drove middle class and affluent
people away from city centers to comfortable and bigger
suburban homes. Nowadays, cities like Tallinn, in Estonia,
New York City and London, among others, have been
showing an inverse trend: urban gentrification. It seems to be
a bounce-back from urban decline. Many city centers in the
Western world are better managed, cleaner, have a reliable
public-transport system and lower crime rates than a few
decades ago. For instance, New York City’s murder rate went
from 2,200 per year in 1990 to 414 last year, according to
figures published by The Economist. Not only do social
changes, but also economics plays a part in favoring cities
over suburbs. While many cities depended on factories and
railways some time ago, today’s fastest-growing industries
are finance, technology and business services, which help
revive urban economies. In this kind of business it is good to
have competitors, firms and clients closely packed together.
One of the drawbacks of urban gentrification is that it inflates
rents in urban areas where housing used to be affordable,
flooding wealthier people and money into neighborhoods and
forcing old inhabitants out of them.
Adapted from: What is driving urban gentrification? The Economist. September 16th, 2013. Available at: http://www.economist.com/blogs/economist-explains/2013/09/economist-explains-5/print. Accessed on: november 1st, 20
Provas
Urban Gentrification
For much of the 20th century, cities around the world
lost population due to suburbanization. Crime rates, pollution
and poor public schools drove middle class and affluent
people away from city centers to comfortable and bigger
suburban homes. Nowadays, cities like Tallinn, in Estonia,
New York City and London, among others, have been
showing an inverse trend: urban gentrification. It seems to be
a bounce-back from urban decline. Many city centers in the
Western world are better managed, cleaner, have a reliable
public-transport system and lower crime rates than a few
decades ago. For instance, New York City’s murder rate went
from 2,200 per year in 1990 to 414 last year, according to
figures published by The Economist. Not only do social
changes, but also economics plays a part in favoring cities
over suburbs. While many cities depended on factories and
railways some time ago, today’s fastest-growing industries
are finance, technology and business services, which help
revive urban economies. In this kind of business it is good to
have competitors, firms and clients closely packed together.
One of the drawbacks of urban gentrification is that it inflates
rents in urban areas where housing used to be affordable,
flooding wealthier people and money into neighborhoods and
forcing old inhabitants out of them.
Adapted from: What is driving urban gentrification? The Economist. September 16th, 2013. Available at: http://www.economist.com/blogs/economist-explains/2013/09/economist-explains-5/print. Accessed on: november 1st, 20
Provas
Urban Gentrification
For much of the 20th century, cities around the world
lost population due to suburbanization. Crime rates, pollution
and poor public schools drove middle class and affluent
people away from city centers to comfortable and bigger
suburban homes. Nowadays, cities like Tallinn, in Estonia,
New York City and London, among others, have been
showing an inverse trend: urban gentrification. It seems to be
a bounce-back from urban decline. Many city centers in the
Western world are better managed, cleaner, have a reliable
public-transport system and lower crime rates than a few
decades ago. For instance, New York City’s murder rate went
from 2,200 per year in 1990 to 414 last year, according to
figures published by The Economist. Not only do social
changes, but also economics plays a part in favoring cities
over suburbs. While many cities depended on factories and
railways some time ago, today’s fastest-growing industries
are finance, technology and business services, which help
revive urban economies. In this kind of business it is good to
have competitors, firms and clients closely packed together.
One of the drawbacks of urban gentrification is that it inflates
rents in urban areas where housing used to be affordable,
flooding wealthier people and money into neighborhoods and
forcing old inhabitants out of them.
Adapted from: What is driving urban gentrification? The Economist. September 16th, 2013. Available at: http://www.economist.com/blogs/economist-explains/2013/09/economist-explains-5/print. Accessed on: november 1st, 20
Provas
- Gestão da Informação e ConhecimentoGestão do ConhecimentoEspiral do Conhecimento de Nonaka e Takeuchi
Provas
Provas
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